Last updated: October 1, 2026
This Refund Policy explains how Jobsplanetary Bharat Private Limited ("JBPL", "we", "us" or "our") handles cancellations, candidate replacements and refunds for our services. It should be read together with our Terms of Service and the Service Agreement for your engagement. Where a Service Agreement sets different terms, the Service Agreement applies.
1. No Fees for Candidates
JBPL never charges job seekers for registering, applying or being placed. If anyone asks you for money in JBPL's name, do not pay. Report it to us at recruitment@jobsplanetary.in.
2. Recruitment and Permanent Staffing
Placement fees become due once a candidate introduced by JBPL accepts an offer and joins the client. Because our work is carried out before a placement is made, placement fees are generally not refundable. Instead, we offer a free replacement:
- If a placed candidate resigns or is let go for performance or conduct reasons within the replacement period stated in your Service Agreement, we will source a replacement for the same role at no additional fee.
- The replacement must be requested in writing during the replacement period, and the original invoice must have been paid in full within the agreed payment terms.
- Replacement does not apply if the candidate leaves because of redundancy, restructuring, a change in role, salary or location, or a breach of the employment terms by the employer.
- If we are unable to provide a suitable replacement within a reasonable time, we may, at our discretion, offer a partial credit or refund as set out in the Service Agreement.
3. Advance or Retainer Payments
Where a recruitment mandate is taken on an advance or retainer basis, the advance covers the sourcing and screening work done when the mandate begins and is not refundable once work has started. If you cancel a mandate before we have started work, any advance paid will be refunded after deducting reasonable administrative costs.
4. Contract Staffing, Payroll and Compliance Services
These services are billed for each period in which they are delivered. Fees for a period that has already been serviced are not refundable. Either party may end the service by giving the notice period stated in the Service Agreement. Fees are payable until the notice period ends.
5. HR Consulting and Virtual CHRO
Fees for consulting work are linked to agreed milestones or monthly retainers. Completed milestones and months that have already started are not refundable. If an engagement is cancelled partway through a milestone, we will charge only for work completed up to the date of cancellation and refund any balance paid in advance.
6. POSH & DEI Training
- Cancellations received in writing at least 7 days before the scheduled session are eligible for a full refund or free rescheduling.
- Cancellations received less than 7 days before the session may be rescheduled once, subject to trainer availability. Any travel or venue costs already incurred will be charged.
- No refund is available once a session has been delivered, or if participants do not attend a scheduled session.
7. Billing Errors
If you were charged twice or invoiced incorrectly, tell us within 30 days of the invoice date. Once we confirm the error, we will refund the excess amount or issue a credit note.
8. How to Request a Refund or Replacement
Email recruitment@jobsplanetary.in with your company name, invoice number, the service concerned and the reason for your request. We aim to respond within 7 working days. Approved refunds are paid to the original payment method or by bank transfer within 15 working days of approval, less any bank charges.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes apply to engagements entered into after the revised policy is posted on this page.